Frequently Asked Questions with our support 

1. How do I activate Microsoft Office 365 after purchase?

After purchasing Microsoft Office 365, you will receive an email with your product key and activation instructions. To activate:

• Visit the Microsoft Office website and sign in with your Microsoft account.
• Enter the product key you received.
• Follow the on-screen prompts to download and install Office 365 on your device.

2. Can I activate Office 365 on multiple devices?

Yes, depending on the plan you choose. For example:

• Office 365 Personal can be installed on 1 PC or Mac, 1 tablet, and 1 phone.
• Office 365 Family allows installation on up to 6 devices for multiple users.

3. What happens if I don’t renew my Office 365 subscription?

If you don’t renew your subscription, Office 365 will enter a reduced functionality mode, where you can view and print documents but won’t be able to edit or create new documents. Additionally, services like OneDrive and email access through Outlook will be limited until your subscription is renewed.

4. How do I renew my Office 365 subscription?

To renew Office 365:

• Sign in to your Microsoft account.
• Navigate to the Services & Subscriptions page.
• Select Renew next to your Office 365 subscription, and follow the steps to complete the payment and continue your subscription.

5. Can I switch from Office 365 Personal to Office 365 Family?

Yes, you can upgrade your Office 365 subscription from Personal to Family. Simply log into your Microsoft account, select Upgrade, and follow the instructions to switch plans. Your remaining subscription time will be converted to the new plan accordingly.

6. What is the difference between Office 365 and the standalone Office 2021?

• Office 365 is a subscription-based service that includes regular updates, cloud storage, and access to the latest versions of Office apps like Word, Excel, and PowerPoint.
• Office 2021 is a one-time purchase that provides access to the core Office apps but does not include updates or cloud services.

7. How can I check the expiration date of my Office 365 subscription?

To check your subscription’s expiration date:

• Sign in to your Microsoft account.
• Go to Services & Subscriptions and find your Office 365 plan. The expiration date will be listed next to your subscription details.

8. Can I cancel my Office 365 subscription at any time?

Yes, you can cancel your Office 365 subscription at any time by logging into your Microsoft account and navigating to Services & Subscriptions. Select Cancel next to your subscription. If you cancel before the next billing date, you may still have access to Office 365 services until the end of your current billing cycle.

9. What is the difference between Office 365 Business and Office 365 Home?

• Office 365 Business is designed for companies and includes advanced collaboration tools, business email hosting, and enhanced security features.
• Office 365 Home (Family or Personal) is meant for personal or family use and includes the standard Office apps without the advanced business features.

10. How do I transfer my Office 365 subscription to a new device?

To transfer your Office 365 subscription to a new device:

• Sign in to your Microsoft account on the new device.
• Go to the Install section and deactivate Office from the old device if necessary.
• Download and install Office 365 on the new device, and sign in with your account to activate it.